Last Updated: 6th November 2024
Welcome to IMAGES London. These Terms of Service (“Terms”) govern your use of our website, services, and products, whether accessed online or in our physical locations. By booking an appointment, purchasing products, or using our website, you agree to comply with these Terms.
1. General Information
• Business Details: IMAGES London is located at 7 The Pavement, London SW4 0HY. For questions or concerns, contact us at info@images-beauty.co.uk or 02076228711.
• Operating Hours: We are open seven days a week, with varying hours depending on services and holiday schedules.
2. Services Provided
IMAGES London offers a variety of beauty services, including but not limited to:
• OPI nails
• Skin Lab facials
• Lycon waxing
• Other beauty and grooming treatments
a. Service Availability
• Appointment-Only: Certain services may require pre-booked appointments. We advise booking in advance to secure your preferred time.
• Service Modifications: IMAGES London reserves the right to modify, add, or discontinue services at any time. We will inform clients of changes when they affect booked appointments.
b. Service Refusal
We reserve the right to refuse service if:
• A client engages in inappropriate behavior.
• A client fails to follow safety or hygiene instructions.
• A client has specific health conditions that pose a risk during treatments, in which case we may require a doctor’s note.
3. Appointments and Cancellations
• Booking: Appointments can be booked online, via phone, or in person. Online bookings are confirmed via email.
• Late Arrivals: Please arrive at least 10 minutes prior to your appointment. Late arrivals may result in reduced service time or rescheduling.
• Cancellations and Rescheduling: Refer to our Refund and Cancellation Policy for full details.
4. Online Services and Account Registration
• User Account: Clients may register an online account on our website. This allows for faster booking, order tracking, and access to special offers.
• Dashboard Access: Both clients and staff have dashboard access to manage bookings, transactions, and personal details.
• Account Security: Clients are responsible for keeping login information secure. Notify IMAGES London immediately if you suspect unauthorized use of your account.
5. Payment Terms
• Accepted Methods: We accept cash, major credit and debit cards, and online payment options.
• Payment Timing: Payments for services are typically required at the time of booking or upon completion of the service.
• Refund Policy: See our Refund and Cancellation Policy for details on refundable and non-refundable items.
6. Gift Cards
Please refer to our Gift Card Policy for full details on purchasing, validity, and redeeming gift cards.
7. Product Sales
• Product Availability: We offer a selection of beauty products available for purchase in-store and online.
• Return Policy: Products that are unopened and in original packaging may be returned within 14 days of purchase. Opened products are non-returnable due to health and safety standards.
8. Client Responsibilities
a. Health and Medical Disclosures
Clients are responsible for disclosing any relevant medical history, allergies, or skin sensitivities before treatments. IMAGES London is not liable for adverse reactions that result from undisclosed health conditions.
b. Proper Conduct
IMAGES London is committed to providing a respectful and comfortable environment. We reserve the right to refuse service to any client engaging in inappropriate, disrespectful, or disruptive behavior.
9. Liability and Disclaimers
a. Service Disclaimer
While IMAGES London provides professional and high-quality services, individual results may vary. We are not liable for dissatisfaction due to factors beyond our control, such as skin type or response to treatments.
b. Limitation of Liability
IMAGES London is not liable for:
• Loss or damage to personal property during appointments.
• Injuries sustained during or after services, unless caused by staff negligence.
• Financial loss resulting from service or product purchases.
c. Website and Data Disclaimer
While we strive to keep our website secure and functional, IMAGES London does not guarantee uninterrupted access or error-free operation. We are not liable for data loss, unauthorized access, or issues arising from third-party platforms (e.g., social media, payment providers).
10. Privacy and Data Collection
We collect personal data to provide services and enhance client experiences. Our data practices are fully outlined in our Privacy Policy. Key points include:
• Data Collection: Information collected includes names, contact details, and booking information.
• Cookies: Our website uses cookies to enhance user experience, track usage, and improve services.
• Data Protection Officer: Ms. Hannah oversees data protection and privacy compliance. Contact gdpr@images-beauty.co.uk for data-related inquiries.
11. Intellectual Property
All content on the IMAGES London website, including logos, text, images, and design, is the intellectual property of IMAGES London. Unauthorized use, copying, or reproduction is prohibited.
12. Third-Party Links and Services
Our website may contain links to third-party websites (e.g., social media, product partners). IMAGES London is not responsible for content or privacy practices on third-party sites.
13. Amendments to Terms
IMAGES London may update or modify these Terms periodically. Clients will be notified of any significant changes via email or website updates. Continued use of services or the website after changes constitutes acceptance of the new Terms.
14. Governing Law
These Terms are governed by UK law. Any disputes arising from these Terms or the use of IMAGES London services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information
For questions about these Terms, please contact us at:
• Email: info@images-beauty.co.uk
• Phone: 02076228711
• Address: 7 The Pavement, London SW4 0HY